Hetzner is a reputable hosting company with competent, friendly people. This is applicable to Hetzner South Africa and to Hetzner anywhere in the world.
Over the past few years I have experienced different hosting companies. It is incredibly frustrating when you are notified that “your website is down…”. This is not just bad for one’s visitors and Clients but very bad for your site rankings on Google and other search engines.
I have never had this problem with Hetzner. No silly excuses – everything just works!
When you email them, you get a standard reply (refer below). Note the wording:
- “…one of our consultants will reply to you shortly to assist with your query – typically within 2 hours
- “…technical support is offered 24/7/365”
[Click on screenshot below to enlarge it]
How’s that for service? Impressive!
I have one website hosted with them and in my experience their service is outstanding.
You can reach Hetzner’s Cape Town office 24/7 on: 0861 0861 08 or +27 21 970 2000.